Website accessibility and help

Accessibility Statement

This accessibility statement applies to, which is managed by West Lancashire Borough Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We aim to make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some older PDF documents aren’t fully accessible to screen reader software
  • colour contrast on some text elements is not sufficient
  • some image elements do not have alternate text attributes
  • some forms content does not have associated labels
  • some links may not have distinguishable names
  • some online forms are difficult to navigate using just a keyboard


Feedback and contact information

Please contact us if you have an accessibility query including:

  • if you are experiencing issues with accessing information or using the website
  • If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille
  • if you find an accessibility problem not listed on this statement
  • if you have positive feedback on the accessibility considerations made


Complaints process

If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website’s accessibility

West Lancashire Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Older images

Images uploaded to the site before 2018 may not have alt tags or captions. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We will correct insufficient or needed alt-text over time as we review sections of the site. When we publish new content we’ll make sure our use of images meets accessibility standards.

Selective headings

Some web page headings don't cascade inside the features on the page. This fails WCAG 2.1 success criterion 2.4.10 (Section Headings).

We correct the incorrect usage of heading as we review sections of the site. Some of the heading are on legacy systems we may replace in the future

Select link text

Some pages use the same link text more than once, but each goes to a different URL. This fails WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context)


Some older pages may use tables using incorrect markup or may be used incorrectly. We will correct usage of tables as we review sections of the site.

Insufficient colour contrast

Some images contain text that does not meet minimum colour contrast requirements.

Images with insufficient colour contrast are not compliant with WCAG guideline 1.4.3.

We will correct the contrast on these images over time as we review each page.


Disproportionate burden

1. Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

 2. Content that’s not within the scope of the accessibility regulations PDFs and other documents

 Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.


Third party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we endeavour to work with the third party to improve its accessibility. This may include:

  • links to other websites
  • content such as social media sites


This statement was last updated 19/10/21



Our site uses BrowseAloud to help website visitors who require online reading support and those who simply prefer to listen to information instead of reading it. BrowseAloud is particularly useful for those with print disabilities such as dyslexia or mild visual impairments and those with English as a second language.

Our site can also be translated into other languages. Please click here for more information.

Tell us how you would like to access information.

Completing online forms

Online forms can be completed when it’s most convenient for you - 24 hours a day, 7 days a week, 365 days a year.


Our website works best on the latest versions of Chrome, Firefox, Safari, Edge, Internet Explorer and other browsers. If you do not have the latest version we recommend upgrading.

Text Size

If the text size of any website is too small for you to read, you can change it yourself using the BrowseAloud text magnifier feature.

Browsers may also have similar options available. Please consult the documentation provided with your browser.

Speak Text

Please select the Speak the current section feature in BrowseAloud to read the selected text or the whole text from the top of the page

Translate this website

You can translate our site by visiting Translate this website

PDFs and non-HTML documents

Some of the PDF files on our website have been published historically and may not meet accessibility guidelines. 

If you come across a document on the website that you are unable to view please use the website feedback form to let us know.

Make the internet work for you

Need help to get online? If you or someone you know needs access to a computer or help using the internet, there’s lots of support available to get you started.

Getting access to the internet

  • Many libraries have public computers and offer free wifi access, check out your local library to see what they have on offer
  • Community centres: staff at your local community centre can provide help and support while you take your first steps to be online

Developing your skills

Learn my way (external link) offers information on everything from keeping in touch with friends and family to looking for a job, shopping and managing money online.