Website accessibility and help


Accessibility Score

We use Siteimprove to score the accessibility of the website.

Our current score is 99% and there is a few areas that prevent Siteimprove giving a 100% score.

One of which is the embedded Facebook and Twitter feeds in the home page. We feel it is important to keep the social media tabs on our homepage to help residents follow us on Twitter or Facebook so they can keep up to date with any alerts or messages.


Our card payments interface is  subject to stringent security requirements to keep sensitive personal financial data secure and we are working to upgrade our systems to be both secure and accessible requirements by early 2021

We also have a number of historic pdfs that are not in an accessible format but we can see from our web page statistics that they are not viewed often.  Rather than remove them all we intend to keep them on but you can contact us to view these documents in an accessible format and we will prioritise these for you.



Our site uses BrowseAloud to help website visitors who require online reading support and those who simply prefer to listen to information instead of reading it. BrowseAloud is particularly useful for those with print disabilities such as dyslexia or mild visual impairments and those with English as a second language.

Our site can also be translated into other languages. Please click here for more information.

Tell us how you would like to access information.

Completing online forms

Online forms can be completed when it’s most convenient for you - 24 hours a day, 7 days a week, 365 days a year.


Our website works best on the latest versions of Chrome, Firefox, Safari, Edge, Internet Explorer and other browsers. If you do not have the latest version we recommend upgrading.

Text Size

If the text size of any website is too small for you to read, you can change it yourself using the BrowseAloud text magnifier feature.

Browsers may also have similar options available. Please consult the documentation provided with your browser.

Speak Text

Please select the Speak the current section feature in BrowseAloud to read the selected text or the whole text from the top of the page

Translate this website

You can translate our site by visiting Translate this website

PDFs and non-HTML documents

Some of the PDF files on our website have been published historically and may not meet accessibility guidelines. 

If you come across a document on the website that you are unable to view please use the website feedback form to let us know.

Make the internet work for you

Need help to get online? If you or someone you know needs access to a computer or help using the internet, there’s lots of support available to get you started.

Getting access to the internet

  • Many libraries have public computers and offer free wifi access, check out your local library to see what they have on offer
  • Community centres: staff at your local community centre can provide help and support while you take your first steps to be online

Developing your skills

Learn my way (external link) offers information on everything from keeping in touch with friends and family to looking for a job, shopping and managing money online.