Website accessibility and help

West Lancashire Borough Council aim for to be as accessible and usable as possible for everyone wishing to access services and information provided by the Council and we are  continuously reviewing and improving the accessibility and usability of our website.


Our site uses BrowseAloud to help website visitors who require online reading support and those who simply prefer to listen to information instead of reading it. BrowseAloud is particularly useful for those with print disabilities such as dyslexia or mild visual impairments and those with English as a second language.

Our site can also be translated into other languages. Please click here for more information.

Tell us how you would like to access information.

Completing online forms

Online forms can be completed when it’s most convenient for you - 24 hours a day, 7 days a week, 365 days a year.

Parts of our website that are not accessible

Some of the facilities that we currently use need improving and we are working with our partners to bring these up to date.

  • Report a Repair


Our website works best on the latest versions of Chrome, Firefox, Safari, Edge, Internet Explorer and other browsers. If you do not have the latest version we recommend upgrading.

Text Size

If the text size of any website is too small for you to read, you can change it yourself using the BrowseAloud text magnifier feature.

Browsers may also have similar options available. Please consult the documentation provided with your browser.

Speak Text

Please select the Speak the current section feature in BrowseAloud to read the selected text or the whole text from the top of the page

Translate this website

You can translate our site by visiting Translate this website

PDFs and non-HTML documents

- Some of the PDF files on our website have been published historically and may not meet accessibility guidelines. Whilst we continue to update our information we would be happy to provide content in a more appropriate format of your choice.

If you come across a document on the website that you are unable to view please use the website feedback form to let us know.

Make the internet work for you

Need help to get online? If you or someone you know needs access to a computer or help using the internet, there’s lots of support available to get you started.

Getting access to the internet

  • Libraries (external link): many libraries have public computers and offer free wifi access, check out your local library to see what they have on offer
  • Community centres: staff at your local community centre can provide help and support while you take your first steps to be online

Developing your skills

Learn my way (external link) offers information on everything from keeping in touch with friends and family to looking for a job, shopping and managing money online.