Council Offices and Customer Service Point (CSP)

Accessing West Lancashire Borough Council 

West Lancashire Borough Council has two main customer contact points in the borough: the council offices in Ormskirk and the Customer Service Point in Skelmersdale.

Council Offices, 52 Derby Street, Ormskirk L39 2DF

The opening hours are Monday – Thursday 9:00 – 5:00 & Friday 9:00 – 4:45.

Our reception is now open daily at our Council offices in Derby Street. We still have some guidelines in place to keep our staff safe, however we are happy to see you and help with any enquiries you may have.

 You can also access many Council services through your online account with us (link to Service Now) and find a lot of information about the Council on this website.

Council Offices, 52 Derby Street, Ormskirk L39 2DF

This is the main office of West Lancashire Borough Council.

Please note: Wigan Road/Abbotsford entrance to Derby Street car park is closed to cars.

There is a pay and display car park at the council offices. If you are staying for less than 30 minutes, you can obtain a free parking ticket from the pay and display machines on the car park.

If you will be longer than 30 minutes you will need to purchase a parking ticket from any of the pay and display machines. Parking tickets must be clearly displayed in the windscreen of your vehicle.

Customer Service Point (CSP), Concourse, Skelmersdale WN8 6LN 

The Customer Service Point (CSP) is a great service for Skelmersdale residents at the Concourse. Drop in while you're shopping to ask a question or request a service. 

The opening hours are Tuesday – Thursday 10:00am – 3:00pm

Download information about  using public transport to visit us (PDF 72kb)

Online Services

There is a range of online services which include:

If you are a Council tenant, or want to be a Council tenant, you can find a lot of information and services online: