Ombudsman Services

Local Government and Social Care Ombudsman

The Local Government and Social Care Ombudsman looks at individual complaints about Councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services.  Their service is free, independent and impartial. 

The Ombudsman will only review complaints once they have been through the Councils complaints procedure or if you have not received a response from us within a reasonable time. 

If you are thinking about making a complaint to the Local Government and Social Care Ombudsman, take a look at How to Complain on their website.

For more information about the Local Government and Social Care Ombudsman service please visit their website.

Housing Ombudsman

The Housing Ombudsman deals with complaints about housing organisations.  Their service is free, independent, and impartial.

The Housing Ombudsman will resolve disputes involving tenants and leaseholders of social landlords (housing associations and local authorities) and voluntary members.

Residents and landlords can contact the Ombudsman at any time for impartial advice and support in helping to resolve a dispute.

For more information about the Housing Ombudsman please visit their website.