West Lancs Together: Helping the borough #StaySafe

If you have received a letter advising you to shield, you will have been asked by the NHS to register with the NSSS (National Shielding Support System) so you can receive additional support with things like getting medicines and booking priority online shopping slots. Please do this before contacting West Lancs Together.

West Lancs Together – a helpline for West Lancashire Residents who need access to support networks during coronavirus

West Lancs Together is West Lancashire Partnership's response to the Coronavirus pandemic. The free helpline from West Lancashire Borough Council is there to support anyone feeling vulnerable or isolated at this time.

West Lancs Together will help you connect to the right support whether you need help with daily tasks, such as ordering groceries and essential items online, collecting prescriptions or seeking financial advice during this difficult time. You may want to connect with someone who is available to be a friendly voice over the phone to break up your day.

This service is open to all residents of West Lancashire who are feeling vulnerable or isolated at this time and who may benefit from being connected to the right support during the Coronavirus pandemic. If you are feeling this way we would urge you to register to request support through our online form or by calling our free helpline on 0800 616 667, Monday to Friday 9am-5pm.


What happens next

Once we know what your needs are:

  • We will share your information with relevant and trusted organisations that might be able to help.
  • A volunteer will be in touch to discuss how we can help

Every volunteer that we connect you with will:

  • Have identification or documentation proving who they are.
  • Remain at a safe distance from you at all times.

They will not:

  • Ask you for financial information like your debit or credit card details
  • Enter your home
  • Pressure you for any information that you are not comfortable sharing

If you’re suspicious or worried about anyone that contacts you or visits your home, don’t engage with them, and report them to the Police.

The steps you are taking to #StayHome and #StaySafe will help to support the NHS and will save lives. Thank you.