Help with Council Tax

People will understandably be concerned about paying their bills during the current Coronavirus pandemic.

Here are details of how we may be able to support you:


Residents receiving local Council Tax Support

With extra government funding we can reduce the council tax bills of working age people in receipt of Council Tax Support and are working on the detail of implementing this as a priority. We could also consider delaying the start of Council Tax payments until July 2020 – which has been called a 'payment holiday' in some places.

The Council is also looking at how this government funding could be used to provide further discretionary support to vulnerable people with their Council Tax bills and will provide more details on this when available.

If you have had a significant fall in income please apply for council tax support. Advice is available by ringing 0300 7900380, emailing or going to our webpage at

Hardship payments for working age customers in receipt of Council Tax Support 2020/2021

As part of its response to COVID-19 The Government has announced that working age people receiving council tax support will receive hardship up to £150.00 towards their council tax bill for the financial year 2020/2021.  If you are already in receipt of council tax support you do not need to do anything, the hardship will be applied against your liability for the remainder of the financial year, after the application of any relevant discounts, exemptions and council tax support. Where the liability for the remainder of the financial year is less than £150, the discount should be applied to bring the liability down to nil.

Residents not receiving local Council Tax support

If you are not receiving Council Tax Support or are yet to apply, please contact our Council Tax team on 0300 790 0381 or to see how we can help you. As well as considering delaying the start of Council Tax payments for residents until July 2020 we could look into other alternatives based on residents' individual circumstances.