Service Commitments for Housing

Our service commitments describe our Housing services and the standard of service our customers can expect. 

We may ask for your help to monitor these standards by asking you to be involved in feedback through our Tenant Voice Group

How we are doing will be reported to our Landlord Services Working Group twice a year and if we need to improve then they may recommend that the service is scrutinised by our team of tenant representatives on the Tenant & Leaseholder Advisory Group.

This is so we can continue to improve and offer the best Housing service possible

In April 2024 we will analyse our annual performance figures against our service commitments and publish them on this page.  

If you do not believe we are meeting any of these standards, please contact the Tenant Voice Team at tenantvoice@westlancs.gov.uk or call 01695 585143

You can download and read our service commitments here