Repairs and improvements
Report a Repair
- Report a responsive repair here
- Access advice and guidance from our heating contractor, Liberty, on simply heating queries and repairs here.
- Housing Safety Compliance
- Improvements and investment
- Adaptations for disabled people
- Repair timescales
- The Council's responsibilities
- Tenants' responsibilities
- Damp and condensation
- Gas servicing
- Housing Disrepair
Repairs Policies
Decorations Allowance Policy (189kb)
Tenant Alterations Policy (242kb) and tenant alterations and improvement application form
Damp and Mould Strategy & Action Plan (860kb)
Repairs and Improvements Guide for Tenants
Our Performance
2023-2024
We completed 19,663 repairs at a cost of over £4 million. 95.4% of customers were satisfied with repairs.
2024-2025
|
Total Number of Responsive Repairs |
Total Responsive Repairs Completed Within Timescale |
% Responsive Repairs Completed Within Timescale |
% Emergency Repairs Completed on Time |
% Booked Repairs Completed on First Visit |
% Customer Satisfaction with Responsive Repairs. |
|
|---|---|---|---|---|---|---|
|
April 2024
|
850 |
729 |
85.76% |
94.69% |
88.5% |
82.54% |
|
May 2024
|
1,192 |
960 |
80.54% |
94.31% |
85% |
71.85% |
|
June 2024
|
1,333 |
1,142 |
85.67% |
99.21% |
80% |
85.6% |
|
July 2024
|
1,358 |
1,243 |
91.53% |
98.75% |
88% |
77.14% |
|
August 2024 |
1,020 |
889 |
87.16% |
97.78% |
79% |
89.47% |
|
September 2024 |
1,426 |
1,298 |
91.02% |
93.34% |
85% |
74.34% |
|
October 2024 |
1,508 |
1,352 |
89.66% |
97.34% |
89.6% |
72.53% |
|
November 2024 |
1,654 |
1,450 |
87.66% |
98.07% |
84.1% |
70% |
|
December 2024 |
1,438 |
1,281 |
89.08 |
95.01% |
83.7% |
69.91% |
|
January 2025 |
1,874 |
1,632 |
87.09% |
97% |
86% |
74.30% |
|
February 2025 |
|
|
|
|
|
|
|
March 2024 |
|
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Meet with Wates
Wates Property Services will be at the Council Customer Services Point in the Concourse Shopping Center, Skelmersdale, to meet with tenants on the last Wednesday of every month.
