Repairs and improvements
Report a Repair
- Report a responsive repair here
- Housing Safety Compliance
- Improvements and investment
- Adaptations for disabled people
- Repair timescales
- The Council's responsibilities
- Tenants' responsibilities
- Damp and condensation
- Gas servicing
- Housing Disrepair
Repairs Policies
Decorations Allowance Policy (189kb)
Tenant Alterations Policy (242kb) and tenant alterations and improvement application form
Damp and Mould Strategy & Action Plan (860kb)
Repairs and Improvements Guide for Tenants
Our Performance
2023-2024
We completed 19,663 repairs at a cost of over £4 million. 95.4% of customers were satisfied with repairs.
2024
|
Total Number of Responsive Repairs |
Total Responsive Repairs Completed Within Timescale |
% Responsive Repairs Completed Within Timescale |
% Emergency Repairs Completed on Time |
% Booked Repairs Completed on First Visit |
% Customer Satisfaction with Responsive Repairs. |
|
|---|---|---|---|---|---|---|
|
April 2024
|
850 |
729 |
85.76% |
94.69% |
88.5% |
90.5% |
|
May 2024
|
1,192 |
960 |
80.54% |
94.31% |
85% |
82.25% |
|
June 2024
|
1,333 |
1,142 |
85.67% |
99.21% |
80% |
90.5% |
|
July 2024
|
1,358 |
1,243 |
91.53% |
98.75% |
88% |
96.7% |
|
August 2024 |
1,020 |
889 |
87.16% |
97.78% |
79% |
84% |
|
September 2024 |
1,426 |
1,298 |
91.02% |
93.34% |
85% |
90% |
|
October 2024 |
1,508 |
1,352 |
89.66% |
97.34% |
89.6% |
94.5% |
|
November 2024 |
1,654 |
1,450 |
87.66% |
98.07% |
84.1% |
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December 2024 |
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January 2025 |
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February 2025 |
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March 2024 |
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Meet with Wates
From January 2025 Wates Property Services will be in the Concourse in Skelmersdale to meet with tenants on the last Wednesday of every month.
