You Said, We Are Doing
READ ABOUT SOME OF THE WAYS YOUR INVOLVEMENT IS ALREADY MAKING A DIFFERENCE
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ACTIVITY – Birch Green Impact day NUMBERS PARTICIPATING - 75 YOU SAID - During the Impact day a Tenant raised concerns about the condition and appearance of a communal square in Brierfield. WE DID - Sent our weed scraping team out to clear the area. The area now looks much better, and tenants can now enjoy the space.
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ACTIVITY –Scrutiny of Gas No Access Procedure NUMBERS PARTICIPATING - 6 YOU SAID - To give tenants the options to request a female/male operative should, for example faith/domestic abuse, prevent them for wanting a male/female operative in the property WE ARE DOING - Liberty have confirmed they have a female engineer so if tenants request a female or male Liberty can accommodate this
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ACTIVITY -Scrutiny of our Gas No Access Procedure NUMBERS PARTICIPATING - 6 YOU SAID - During our scrutiny review of Gas, No Access, Tenants recommended that our teams started to visit homes earlier for those where we have previously experienced issues with access. WE ARE DOING - We have now included this in our No access policy and will start to visit Tenants homes earlier than the 12 month period if we have identified that we have previous issues with gaining access.
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ACTIVITY –Thorndale Tenants Meeting NUMBERS PARTICIPATING - 14 YOU SAID - During a tenants meeting in Thorndale, the poor condition of the footpaths was mentioned by tenants living in the area. There were reports of lots of weeds growing. WE ARE DOING - We arranged for the weeds to be sprayed, and then followed up with the weed scrapping team who cleared the area. We have also engaged with the Probation Service who help residents with clearing weeds from their gardens.
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ACTIVITY - Tenant Repair Handbook Consultation NUMBERS PARTICIPATING - 6 YOU SAID - Tenants noted that there was no mention of doorframes in the Tenant Repair Handbook, and they would like to see it covered. WE ARE DOING - We have now included information which states that WLBC is responsible for repairing/replacing doorframes. |
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ACTIVITY - Contractor services NUMBERS PARTICIPATING - 12 YOU SAID - Tenants wanted our contactors to be more accessible and have opportunities to speak to them. WE ARE DOING - We are now holding drop in sessions with our largest contractor, Wates at our Customer service point. Tenants can come and speak to them directly.
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ACTIVITY - Damp and Mould Strategy Review NUMBERS PARTICIPATING - 12 YOU SAID - During this review, you wanted us to put a reader friendly version on our website that outlines the key points of the strategy. WE ARE DOING - We are now publishing a shorter summary to compliment the strategy for our website.
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ACTIVITY - Your Voice West Lancs Banner Options NUMBERS PARTICIPATING - 9 YOU SAID - Tenants were given the opportunity to decide on banners used during Tenant voice activities. WE ARE DOING - We now have the final version of the banner chosen by Tenants and will use this in all future activities.
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ACTIVITY - Tenant Voice Branding Feedback Session NUMBERS PARTICIPATING - 5 YOU SAID - Tenants gave positive feedback on the overall branding package developed by the Communications Team. However, they did not like the use of the blue logo on top of the blue swoosh as they felt it did not stand out enough against the background. WE ARE DOING - Swapped out the logo on the blue background for a logo with a white background, tenants preferred this option.
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ACTIVITY - Housing Annual Report NUMBERS PARTICIPATING - 6 YOU SAID - Tenants were consulted on the design of the Housing Annual Report. You wanted us to produce this information in a way that was easier to read and offer a more attractive presentation WE ARE DOING - We have now published the Annual Report for Housing in a magazine style document with more photographs and relevant stories. Printed copies have also now been made available for the first time and are available to Tenants should they request this.
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ACTIVITY -Tenant newsletter NUMBERS PARTICIPATING - 6 YOU SAID - During our scrutiny review of communications, tenants recommended that we provide a newsletter more frequently as opposed to annually to keep them updated on things that matter. WE ARE DOING - We have committed to publish a Tenant newsletter twice a year, winter and summer edition. Information and support service information will be added to these newsletters around Financial Inclusion, local groups who can provide support to Tenants etc.
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