You Said, We Are Doing

Aids and Adaptations Policy Consultation - November 2024

You asked us to shorten the  section about funding for  easier understanding.

You wanted us to further emphasise how we prioritise keeping tenants in their own communities/homes

Make a clearer distinction between the DFG funding and the other funding streams available for residents 

Clarity in these areas has been provided within the policy. 

Communication around prioritising our Tenants is now available for those who request this information.

Independent Living Oakgate – Repairs drop in - October 2024

Tenants told us that the guttering was clogged and that this was causing issues as weeds were growing inside and blocking the drainage.

All gutters were cleaned within a week and cleared of weeds, plants, and debris. A follow up meeting took place a week later to communicate all jobs in progress and current actions.

Communications Tenant and Leaseholder advisory group Scrutiny session - September 2024

We were asked to provide more information and signage at sites on estates and in areas that are closed (for example parks and pathways) to inform tenants of the reasons why closure is necessary and the expected date of reopening.

Signage is now installed at all current park closures which will continue in the future to ensure residents are kept informed.

Repairs and Servicing Group - December 2024

Tenants asked to be notified if contractors carry out external works and they are not at home.

Contractors will now be leaving a card advising the external work has been completed. This will provide clearer communication and keep tenants informed about their homes during this process.

Landlord Services Working Group - November 2024

You asked us to include our largest Third-Party contractor, Wates in the work our Scrutiny members are doing.

It has been agreed that our next Scrutiny topic will be Wates and their communication strategy in relation to treating tenants fairly and with respect. This work begins in February 2025.

Communications Tenant and Leaseholder Advisory Scrutiny session - September 2024

You asked us to visit local schools to provide support and guidance sessions around Tenant Involvement.

We are now working with Charity partner, Positive footprints to establish career focused curriculum based learning alongside Tenant Engagement related focus groups for our families in local primary schools.

Repairs Diagnostic Consultation Session - December 2024 

You asked for a simplistic repairs diagnostic after being shown the demo of how to report a repair online using a new system. This included pictures for those where English was not their first language and those with additional needs. You said you would like a help or call back button included.

All recommendations have been included in the Specification for the new reporting tool and have been specified as essential criteria.