Tenant Satisfaction Measures Survey 2024

We recently conducted our Tenant Satisfaction 2024 survey. Inviting every tenant living in a West Lancashire Borough Council home to give their views on the quality of their home and the services, we provide. 

The survey questions are designed to find out how tenants feel about the services they receive and the things they think could be improved. 

Tenants were also given the opportunity to get involved in focus groups and influence decisions about the delivery of housing services. 

Information by Design, on behalf of West Lancashire Borough Council, conducted the survey.

The survey is now closed, and the data is being analysed. We'd like to thank you in advance for taking the time to share your views and influence the future provision of our housing services.

As a thank you for taking part, tenants were given the opportunity to enter in two prize draws, we're please to report one lucky tenant has won a cash prize of £200 and five other tenants have won £100 in shopping vouchers.