Tenant Involvement Events 24/25
Contact Alex or Rebecca for more information or to book a place on any of the consultation sessions.
Email: tenantvoice@westlancs.gov.uk
Tel: 01695 585143
(*Please note, this page will be updated regularly, on occasion, some sessions may need to be cancelled or moved due to unforeseen circumstances. Make sure you check our website/social media for any updates before you attend)
September 2024
- Wednesday 4 September 10:00 to 14:00 Tenant and Leaseholder Advisory Group Scrutiny of Communications.
- September 2024. YVWL Banner survey. Held online via Your Voice West Lancs
October 2024
- Thursday 3 October ARCH Conference with Tenants
- Monday 7 October Damp and Mould Strategy review (in person)
- October 2024. Damp and Mould Strategy Review (online consultation)
- Wednesday 9 October. Tenant and Leaseholder Induction training and refresher session (in person)
- Wednesday 9 October Housing Regulation Training Online for Landlord Services – (online)
- Wednesday 16 October Tenant and Leaseholder Induction training and refresher session (online)
- Monday 21 October Block Champions session Birch Green (AM)
- Wednesday 30 October 11:00 to 13:00 Tenant & Leaseholder Advisory Group Review of Scrutiny (Communications)
November 2024
- Tuesday 5 November 10:00 to 12:00 Landlord Services Induction training and refresher session (in person)
- Wednesday 13 November 18:00 to 20:00 Landlord Services working group meeting (online)
- Thursday 14 November 14:00 Aids and Adaptations (DFG) Policy - Consultation (in person)
- November 2024 ASB and neighbourhood policy consultations (online)
- Tuesday 26 November 10:00 to 15:00 ASB Workshop in (person)
December 2024
- Wednesday 4 December 10:00 to 12:00 Repairs and Maintenance Group introductory session (in person)
- Monday 16 December 10:00 to 12:00 Customer Complaints process training session (in person)
- Thursday 12 December 10:00 to 14:00 Involved tenants meet the managers Christmas coffee morning
January 2025
- W/C 20 January. Mystery shopping week – Customer complaints journey
- Thursday 9 January 10:00 to 14:00 Tenant and Leaseholder Advisory (Scrutiny) Meeting
- Tuesday 14 January 10:00 to 12:00 Tenant and leaseholder new involved customer induction session (in person)
- Thursday 16 January 18:00 to 20:00 Tenant and leaseholder new involved customer induction session (online)
- 22 January 18:00 to 20:00 Landlord Services Working group meeting (online).
February 2025
- Tuesday 4 February 10:00 to 11:30 Shared Ownership Policy Review
- Wednesday 12 February 10:00 to 12:00 Landlord Services Working group catch up Hybrid session.
- Tuesday 25 February 10:00 to 12:00 Tenant and Leaseholder Advisory (Scrutiny) Meeting
- Wednesday 26 February 10:00 to 14:00 Compliance Workshop
- February 2025 Tenancy Policy review
March 2025
- W/C 10 March Mystery Shopping week ASB Test the process
- Thursday 13 March 10:00 to 14:00 Repairs and Maintenance group meeting
- Wednesday 19 March 18:00 to 20:00 Landlord services working group meeting
April 2025
- Wednesday 30 April 10:00 to 12:00 Tenant and leaseholder new involved customer induction session (in person)
- Wednesday 30 April 18:00 to 20:00 Tenant and leaseholder new involved customer induction session (online)
- Thursday 17 April Managers Community roadshow for all tenants
May 2025
- W/C 12 May. Mystery Shop week. Flat Block Communal areas
- Tuesday 29 May 10:00 to 12:00 Tenant and Leaseholder Advisory (Scrutiny) Meeting
- Leaseholder Policy review
June 2025
- Landlord Services Working group meeting (online)
- Housing Assurance Framework Review
- Tuesday 17 June 10:00 to 12:00 Repairs and Maintenance group meeting (in person)
July 2025
- Wednesday 9 July 10:00 to 12:00 Tenant and leaseholder new involved customer induction session (in person)
- Thursday 10 July 18:00 to 20:00 Tenant and leaseholder new involved customer induction session (online)
- Tenant Downsizing Scheme Review
August 2025
- Wednesday 10:00 to 12:00 Tenant and Leaseholder Advisory (Scrutiny) Meeting
- W/C 18 August. Mystery Shop week
September 2025
- Landlord Services Working group meeting (online)
- Rent to buy Policy review
- Thursday 11th September 10:00 to 12:00 Repairs and Maintenance Group meeting (in person)
October 2025
- Wednesday 8 October 10:00 to 12:00 Tenant and leaseholder new involved customer induction session (in person)
- Wednesday 8 October 18:00 to 20:00 Tenant and leaseholder new involved customer induction session (online)
November 2025
- Landlord Services Working group meeting (online)
- W/C 17 November. Mystery Shop Week
December 2025
- Thursday 18 December 10:00 to 14:00 Christmas celebration event
- Damp and mould policy review
- Garage Policy Review
- Decant Policy Review
- Wednesday 10 December 10:00 to 12:00 Repairs and Maintenance group meeting (in person)