Tenant Involvement Events 24/25

Contact Alex or Rebecca for more information or to book a place on any of the consultation sessions. 

Email: tenantvoice@westlancs.gov.uk

Tel:     01695 585143

(*Please note, this page will be updated regularly, on occasion, some sessions may need to be cancelled or moved due to unforeseen circumstances. Make sure you check our website/social media for any updates before you attend)

September 2024

  • Wednesday 4 September 10:00 to 14:00 Tenant and Leaseholder Advisory Group Scrutiny of Communications.
  • September 2024. YVWL Banner survey. Held online via Your Voice West Lancs

October 2024

  • Thursday 3 October ARCH Conference with Tenants
  • Monday 7 October Damp and Mould Strategy review (in person)
  • October 2024. Damp and Mould Strategy Review (online consultation)
  • Wednesday 9 October. Tenant and Leaseholder Induction training and refresher session (in person)
  • Wednesday 9 October Housing Regulation Training Online for Landlord Services – (online)
  • Wednesday 16 October Tenant and Leaseholder Induction training and refresher session (online)
  • Monday 21 October Block Champions session Birch Green (AM)
  • Wednesday 30 October 11:00 to 13:00 Tenant & Leaseholder Advisory Group Review of Scrutiny (Communications)

November 2024

  • Tuesday 5 November 10:00 to 12:00 Landlord Services Induction training and refresher session (in person)
  • Wednesday 13 November 18:00 to 20:00 Landlord Services working group meeting (online)
  • Thursday 14 November 14:00 Aids and Adaptations (DFG) Policy - Consultation (in person)
  • November 2024 ASB and neighbourhood policy consultations (online)
  • Tuesday 26 November 10:00 to 15:00 ASB Workshop in (person)

December 2024

  • Wednesday 4 December 10:00 to 12:00 Repairs and Maintenance Group introductory session (in person)
  • Monday 16 December 10:00 to 12:00 Customer Complaints process training session (in person)
  • Thursday 12 December 10:00 to 14:00 Involved tenants meet the managers Christmas coffee morning

January 2025

  • W/C 20 January. Mystery shopping week – Customer complaints journey
  • Thursday 9 January 10:00 to 14:00 Tenant and Leaseholder Advisory (Scrutiny) Meeting 
  • Tuesday 14 January 10:00 to 12:00 Tenant and leaseholder new involved customer induction session (in person)
  • Thursday 16 January 18:00 to 20:00 Tenant and leaseholder new involved customer induction session (online)
  • 22 January 18:00 to 20:00 Landlord Services Working group meeting (online).

February 2025

  • Tuesday 4 February 10:00 to 11:30 Shared Ownership Policy Review
  • Wednesday 12 February 10:00 to 12:00 Landlord Services Working group catch up Hybrid session.
  • Tuesday 25 February 10:00 to 12:00 Tenant and Leaseholder Advisory (Scrutiny) Meeting
  • Wednesday 26 February 10:00 to 14:00 Compliance Workshop
  • February 2025 Tenancy Policy review

March 2025

  • W/C 10 March Mystery Shopping week ASB Test the process
  • Thursday 13 March 10:00 to 14:00 Repairs and Maintenance group meeting
  • Wednesday 19 March 18:00 to 20:00 Landlord services working group meeting 

April 2025

  • Wednesday 30 April 10:00 to 12:00 Tenant and leaseholder new involved customer induction session (in person)
  • Wednesday 30 April 18:00 to 20:00 Tenant and leaseholder new involved customer induction session (online)
  • Thursday 17 April Managers Community roadshow for all tenants 

May 2025

  • W/C 12 May. Mystery Shop week. Flat Block Communal areas
  • Tuesday 29 May 10:00 to 12:00 Tenant and Leaseholder Advisory (Scrutiny) Meeting
  • Leaseholder Policy review

June 2025

  • Landlord Services Working group meeting (online)
  • Housing Assurance Framework Review
  • Tuesday 17 June 10:00 to 12:00 Repairs and Maintenance group meeting (in person)

July 2025

  • Wednesday 9 July 10:00 to 12:00 Tenant and leaseholder new involved customer induction session (in person)
  • Thursday 10 July 18:00 to 20:00 Tenant and leaseholder new involved customer induction session (online)
  • Tenant Downsizing Scheme Review

August 2025

  • Wednesday 10:00 to 12:00 Tenant and Leaseholder Advisory (Scrutiny) Meeting
  • W/C 18 August. Mystery Shop week

September 2025

  • Landlord Services Working group meeting (online) 
  • Rent to buy Policy review 
  • Thursday 11th September 10:00 to 12:00 Repairs and Maintenance Group meeting (in person)

October 2025

  • Wednesday 8 October 10:00 to 12:00 Tenant and leaseholder new involved customer induction session (in person)
  • Wednesday 8 October 18:00 to 20:00 Tenant and leaseholder new involved customer induction session (online)

November 2025

  • Landlord Services Working group meeting (online) 
  • W/C 17 November. Mystery Shop Week

December 2025

  • Thursday 18 December 10:00 to 14:00 Christmas celebration event
  • Damp and mould policy review
  • Garage Policy Review
  • Decant Policy Review 
  • Wednesday 10 December 10:00 to 12:00 Repairs and Maintenance group meeting (in person)